Who we are

Snap Shine Clean ("Snap Shine Clean," "we," "us" or "our") is a locally owned residential and commercial cleaning company based in Palmetto, Florida. This Privacy Policy explains how we handle personal information collected through this website and when you contact us by phone, text or email.

By using this website or sharing your information with us, you agree to the practices described here. If you do not agree, please do not submit your information through the website.

Information we collect

Information you give us

When you request a quote, call, text or email us, or book a cleaning, you may share:

  • Contact details: your name, phone number and email address.
  • Service details: your ZIP code, the service you need, your preferred date and any notes about your home or business, such as rooms, pets or special requests.
  • Visit details: the service address and any access instructions you choose to give our team.
  • Feedback: anything you tell us about your experience with our service.

This website does not collect payment card information.

Information collected automatically

Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, the pages you request and the date and time of your visit. These records help keep the website secure and working properly.

How we use your information

We use your information to:

  • Respond to your questions and prepare your quote.
  • Schedule, provide and follow up on your cleaning service.
  • Send appointment confirmations, reminders and updates.
  • Improve our services and customer experience.
  • Protect our website and business against spam, fraud and misuse.
  • Meet our legal, tax and accounting obligations.

Calls, texts and emails

When you request a quote or contact us, you agree that we may reach you by phone, text message or email about your request and any service you book with us.

  • We will not send you marketing text messages unless you ask to receive them.
  • Message and data rates may apply, depending on your mobile plan.
  • You can reply STOP to any text message to stop receiving texts from us.
  • We do not share your mobile number or your consent to receive texts with third parties for their own marketing.

How we share information

We do not sell or rent your personal information. We share it only when needed to run our business and serve you:

  • Our team: the team members assigned to your cleaning receive the details they need to do the job, such as your address and visit notes.
  • Service providers: companies that help us operate, such as website hosting, form delivery, lead management, email, phone and text messaging, scheduling and payment tools. They may use your information only to provide their services to us.
  • Legal reasons: when required by law, or to protect the rights, property or safety of our customers, our team or the public.
  • Business changes: if our business is sold or reorganized, customer information may be transferred as part of that transaction and will remain subject to this policy.

Cookies and third-party services

This website does not currently use analytics or advertising cookies. Some features are provided by other companies, which may receive your IP address and browser information when your browser loads them:

Links on our website, such as our Google reviews or the share buttons on blog articles, take you to sites governed by their own privacy policies. If we add analytics or advertising tools in the future, we will update this policy first.

How long we keep it

We keep personal information only as long as we need it for the purposes described in this policy. Records of services we provide are kept as long as required for business, tax and legal purposes. Quote requests that do not lead to a booking are deleted when we no longer need them.

How we protect it

We use reasonable safeguards to protect your information, including an encrypted (HTTPS) connection to this website and access limited to the people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

You can contact us at any time to:

  • Ask what personal information we have about you.
  • Correct or update your information.
  • Ask us to delete your information, unless we need to keep it for legal or business records.
  • Stop receiving texts (reply STOP) or emails (reply and ask us to stop).

We may need to confirm your identity before acting on a request. You can also set your browser to block or delete cookies; some third-party features, such as the map, may not work as a result.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. Changes take effect when they are posted.

Contact us

Questions about this policy or your information? Our team is happy to help.